Customer information – Frozen boiler condensate discharge

Just a note to say how pleased we were with the service we received recently.  The last two engineers were excellent and a credit to your company.  Our heating system and hot water are working perfectly (no knocking with boiler).  On behalf of my wife and myself, many thanks. Mr Date (Swansea) - October 2024

I want to thank Westward for an excellent job by your engineer in replacing the wireless room thermostat in my home.   The engineer was very friendly and efficient. Mrs Parsons (Cardiff) - October 2024

One of your electricians, Daffydd, just came to our Housing Association (Caredig) property in Llangennith. We just wanted to say thank you, he was really knowledgeable, answering all our questions and was really keen to find out the issue and solve all the problems he found along the way.  He really put our minds at rest.  Thanks again. Mrs Simmons (Swansea) - December 2023

We've had several engineers to our home over the last few years and cannot say a bad word about one of them.  We had Alex down on the 14th of November.  He phoned us beforehand to let us know he was on his way over.  He was easy to talk to, very kind and polite (he took his shoes off out of respect which I really appreciated as it drives me mad having muddy wet footprints on the floor!).  We asked if he could check the radiators in the bedrooms and he ended up checking them in all of the rooms and making sure they were all working fine.  I would also like to mention I have spoken to Lisa several times on the phone and she has always been so helpful and understanding if we've had to rearrange an appointment due to work. Lauren - December 2023

I just want to express my appreciation to the engineer that attended today. He was helpful and professional throughout and went out of his way to book in a second boiler service which wasn’t scheduled at the time of his visit. Since we started using Westward all the staff and customer support staff have been first class. Would recommend any day! Mr Rees (Swansea) - October 2023